Chatbot service | Callflow

Chatbot communication

Increase sales and improve customer service

What is chatbot?

Chatbot is a software application that uses scripts for predefined topics. The purpose is to simulate human communication and serve unlimited number of customers round-the-clock (24/7).

Chatbot is most commonly used with messaging applications (Messenger, Viber, WhatsApp, etc.). It has variety of applications - customer service, information platforms, marketing, ordering systems, booking, payments, etc.

What are the benefits of a chatbot service?

Time saving
Reduces costs, increases revenue
Improves user experience

Shortens the order path
Unlimited customer service
24/7 performance - one bot wiht multiple communication channels

Use cases

Quick answers
Redirect to the right person or department
Online shopping (from small to luxury items)
Booking (restaurant, hotel, taxi, ticket)
Mailing list or subscription services
Paying bills

Finding details for a specific matter
Purchase proposal
Integrating feature-similar applications (all social networks in one)
Personal financial aid
Claims processing
Orders

Chatbots application in business areas and departments

Customer service
Sales
Marketing and social networking
Order processing
Payments
Staff recruitment

Chatbot application by ibdustries

E-commerce
Insurance
Health
Retail
Hotel management
Tourism
Logistics
Technologies

Chatbot