We offer a comprehensive contact center platform with a choice of modules depending on your needs. The variety of modules included in the platform allows you access to all necessary functionalities working as one. We save our clients time and money, as they do not need to seek separate modules and to integrate them.
Customers like IVR systems when they are created and configured correctly. CALLFLOW IVR allows your customers to get service anytime, anywhere, while optimizing your costs.
CALLFLOW Contact Center Solution contains an advanced algorithm for optimized staff and customer service operations:
For the convenience of our customers, we have developed two methods to integrate data from a centralized server with the receiving calls module:
We know how important it is for customers to have at their disposal a script module within their Contact Center Solution. Therefore, our technical department created a unique script module with over 50 optimization functionalities based on the specifics of all your incoming or outgoing campaigns.
With CALLFLOW Contact Center Solution, you save time and money not having to purchase and integrate an external script module.
Every contact center solution offers monitoring, but we provide you with software that will monitor every detail of your department's activities.
It is no longer necessary to depend on preset formats for inputting data or for generating reports in Excel. We provide you with the opportunity to create your own unique template for data input according to the needs of your campaign or client information. You have the ability to generate a unique template that includes: