Collection agencies

Collection agencies

Our solutions for your business

We know how important it is for collection agencies:

  • To get in touch with customers at the right time.
  • To get in touch once again in the arranged day and hour.
  • For staff to see all the necessary information about each customer.
  • To update all customer information.
  • To use the most appropriate means of communicating with customers.

List of business proposals

Notification calls

The decision to set up a contact center for collecting claims provides several options for informing customers:

  • Operator dialing.
  • Automatic dialing with pre-recorded message (option for database integration).
  • Sending SMS or e-mail.

Voice notification calls are 5 to 7 times more effective compared to sending out a SMS. Resorting to automatic dialing secures almost the same costs as a SMS campaign.

Possible functionalities