When a natural disaster occurs, let your call center be part of the solution. Customer care is your responsibility, your contact center solution is our responsibility.
Our joint efforts aim at letting you provide the service sought by your customers, at saving customers time, and providing the quality service set forth in the contact, whenever the need arises.
Our goal is to present you with a solution that assists your potential customers in signing a contract and at the same time allows you to provide quality services to your current customers.
We present you with a solution that will serve your customer line not only in regular mode of operation, but also in extreme circumstances when traffic to your customer service department is several times higher than usual. Automated solutions for redirecting service inquiries or requests for assistance in case of an accident in order to save customers time and providing service by an agent who’s responsible for the customer’s specific case.
As competition on the insurance market is becoming more and more severe, new approaches and solutions for increasing the number of customers and improving your sales department’s performance play a key role. Our consultants will provide you with a free analysis of your existing telemarketing department and indicate all the necessary steps for improving your results.
Your telemarketing department can receive a solution that will:
We can provide you with a solution which you can use to quickly and easily carry out small or large-scale marketing research on the insurance products and services market. You get the results in real time and also have the opportunity to make timely adjustments for each piece of research.
Your marketing team has the opportunity to receive a solution with the following functionalities: