Solutions
Insurance companies

Insurance companies

OUR GOAL IS TO PROVIDE YOU WITH A SOLUTION THAT ALLOWS YOU ALWAYS TO BE ONE STEP AHED OF YOUR COMPETITORS

When a natural disaster occurs, let your call center be part of the solution. Customer care is your responsibility, your contact center solution is our responsibility.

Our joint efforts aim at letting you provide the service sought by your customers, at saving customers time, and providing the quality service set forth in the contact, whenever the need arises.

ONE SOLUTION FOR A CONTACT CENTER, MANY OPPORTUNITIES FOR YOUR COMPANY

Help Desk

Our goal is to present you with a solution that assists your potential customers in signing a contract and at the same time allows you to provide quality services to your current customers.

We present you with a solution that will serve your customer line not only in regular mode of operation, but also in extreme circumstances when traffic to your customer service department is several times higher than usual. Automated solutions for redirecting service inquiries or requests for assistance in case of an accident in order to save customers time and providing service by an agent who’s responsible for the customer’s specific case.

Direct phone sales

As competition on the insurance market is becoming more and more severe, new approaches and solutions for increasing the number of customers and improving your sales department’s performance play a key role. Our consultants will provide you with a free analysis of your existing telemarketing department and indicate all the necessary steps for improving your results.

Your telemarketing department can receive a solution that will:

  • Improve your performance.
  • Optimize your running costs.
  • Provide innovative methods for attracting customers.

Marketing research

We can provide you with a solution which you can use to quickly and easily carry out small or large-scale marketing research on the insurance products and services market. You get the results in real time and also have the opportunity to make timely adjustments for each piece of research.

Your marketing team has the opportunity to receive a solution with the following functionalities:

  • Drafting a unique scenario for each survey.
  • Recoding of all conversations.
  • Developing an individual template for data import and export.
  • Real time spreadsheet and chart statistics.
  • Monitoring module for keeping track of the pace of implementation of the campaign.

Possible functionalities